Phone: Moto G5 Plus
Plan: My Choice + 3 GB, Includes Data
I’ve twice tried to upgrade the Android OS to 8.0/8.1 based on the on-screen notification, but have received a black-screen Error message and then “Software update unsuccessful - Sorry, there was a problem updating your Moto G5 Plus. No changes were made.”
I tried clearing the cache and rebooting the phone, but neither helped.
I’ve had this phone for six months and have been plagued with slow camera shutter (or image saving), several spontaneous resets over the six months, slow response times – either from the system or apps – and now this.
Please let me know if you’ve seen/read about similar issues and solutions.
Otherwise, knowing this is a ‘budget’ phone, should I jump to a G6, X4, Z, or something else? and let the kid watch his YouTube videos on the G5 Plus?