Update on Outage and trouble with Porting number


#1

Currently in the process of porting my current RW number to another carrier but its been over 72 hours since ive started the process, Is this outage the effect of why its not complete yet?, All the info I’ve given the other carrier is correct, i submitted a ticket and the when I go to check the status it says there is technical issues with the site.
TL DR:

  1. What’s the update on the Outage?
    2.Is this outage the reason why my port isn’t done?

#2

Hi @shannonh.ruk3ob,

The current partially degraded service isn’t interfering with your port out. More on that follows:

Generally, it takes a couple of business days for a Republic number to fully transfer. Rarely it can take longer. Some context follows:

Republic numbers are classified as Voice over Internet Protocol (VoIP). Republic’s use of VoIP is part of the nature of it’s blended WiFi/cell service. There is nothing Republic can do to change this regulatory classification.

For transfer (porting) purposes, VoIP numbers are treated the same as traditional landlines (wireline is the more correct telecom industry term). Porting your number will, typically, take longer (days as opposed to hours). If you wish a more definitive timeline, please inquire with your new service provider. The service provider gaining your business determines the pace of the porting process.

You might ask your new service provider if they’ve received firm order commitment (FOC). FOC is agreement among the involved carriers to transfer your number. The date that’s to be finalized should be attached to the FOC. If you do decide to check in with your new service provider, I suggest asking to speak with a porting specialist. Please don’t worry about the industry jargon. If you’re speaking with the right individual, they’ll know exactly what I’m talking about.

Meanwhile, please don’t take steps to proactively cancel your Republic service. Doing so risks loss of your number. When your port is complete, you’ll receive email notification from Republic and your Republic service will automatically cancel. Republic will issue a prorated refund for any unused service.


#3

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