Update the phone

I have a G4 unlocked, I’m going to buy from RW some phone (unlocked) and keep the same service plan. Any suggestion about procedure. The point is: if it possible to by from RW some unlocked phone. Thanks.

Hi @michaelb.hsve4x and welcome to the Community!

All phones currently sold at Republic’s online store are factory unlocked variants. Other than ordering the phone of interest, there is no procedure to be concerned with today.

Moving you service (number and plan) is done during the new phone’s activation. Upon receipt of the new phone and once past initial phone setup (follow on screen prompts for that), you’ll start the activation process. Republic documents the activation process here: How to Activate a Replacement Phone – Republic Help.

You will be prompted to sign into the appropriate Republic account (the one receiving email invoices for your Moto G4) and you will be presented with the opportunity to move your current number and plan from old to new phone. Continue through the activation process, then you’re all set! Your old phone will be simultaneously deactivated.

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