We are seeing a number of reports from members experiencing a notification of “Voice calls only, something may be blocking access to the Republic Wireless Network.”
If you are seeing this notification it means that something is preventing the phone from communicating with our servers. This notification is intended to alert you so that you can take corrective action. It is important not to let this notification be confused with the cause.
We are investigating a specific scenario that results in this message, and we have an update on that scenario. You may be experiencing this issue if all of the following apply:
- Your phone is on Android 7 (Nougat)
- You see the “Voice calls only, something may be blocking access to the Republic Network” notification.
- When you attempt to make a call, you observe the following:
** You hear a series of three tones, repeated twice then the call goes through
** You see no indication on the call screen that phone is “Calling via Republic Network” nor “Calling via the Cellular network” Instead the space on the call screen above your call recipient’s identity is blank.
** The party you are calling sees a number that is not your phone number on their caller ID.
- Inbound calls are received normally
- If you are using an app other than Republic Anywhere, inbound text messages fail to arrive until you send a text message.
- Rebooting the phone clears this state and normal operation of the phone resumes.
We have identified a root cause for this scenario, and are addressing it on three levels.
First: Communicate to members affected by this issue that rebooting the phone clears the state and will allow you to resume normal use of the phone.
Second: Implement, test, and deploy a workaround. This is a temporary solution in the app to manage and alleviate the issue on affected phones. Because the issue is not reproducible on demand the testing phase may not be a quick as we would hope, but rest assured, our engineers are diligently working to bring this workaround to our members.
Third: Implement, test, and deploy a permanent solution. Because the issue is related to a process involving a third-party app, the permanent solution involves collaboration with that third party. We are in contact with their developers and will continue to engage with them toward a permanent solution.
If your “Voice Calls Only” notification is accompanied by the set of circumstances described above, and if you’d like to be notified when we publish a corrective update to the app, either follow this topic for updates, or open a ticket describing your issue and asking that it be attached to master ticket 1420416 for updates. Please note: We typically do not update to simply say “We’re still working on it.” Instead we update when progress is complete.