Hi folks. I’ve been a customer since June 2015. I have a Motorola X 2nd gen and am on the Refund plan, probably the original one. I’ve got a Pixel 4XL on order and am just confused about the upgrade process. I did search for existing discussions – saw another thread that I thought about jumping into but it didn’t seem quite right. And the stuff on the website about ordering a SIM or perhaps putting in a ticket to upgrade my SIM didn’t leave me feeling like I knew what to do. So after that long-winded intro:
What do I do? Do I order a SIM? Now, or after the phone arrives? I assume I will have to upgrade to the Choice plan, which is OK if do… Or do I? And if so, does that automatically happen when I switch phones, or is that another complicating step? I imagine the SIM in my current phone is not appropriate for the new one, is it?
The new phone model is GA00677-US if that makes a difference.
[ edited to unscramble some of my overlapping thoughts]