USB connections suddenly problematic

[tinkyr]

What phone do you have? Motorola G7 Play

What plan are you on? basic

Does your plan include data, or just talk & text? data

---

Issue Description

After working for many months, all of a sudden I cannot transfer USB data and the lighting bolt does not show on the battery icon. The battery does charge though. The only way i know is the battery percentage increases when I plug in the cable. The USB options that used to show up are not present under notifications. HELP

[jben]

• Have you tried a different cable? 1st guess is bad cable, 2nd guess would be bad connection on the phones motherboard.
  • Please post back with results

[tinkyr]

I have tried new cables, I have tried it on another computer, I have power cycled all computers and the android several times.

[jben]

To me it sounds like you have beat me to all the easy fixes … so that leaves one common thing left … probably a hardware failure of the phone itself.

• I would suggest that you see: How to Contact Motorola Support – Republic Help
  • Hopefully, you can convince them that they should fix/replace via their warranty process

[southpaw]

Hi @tinkyr,

Welcome to our Member Community.

Another member recently wrote with the same issue, but has not returned to continue troubleshooting with us. One of our developers had some suggestions for him, and I was wondering if you’d give her suggestions a try. You can find them here:

USB Device Not Recognized - Working for years now this is new!

Hey @iane, I was just reading through this topic and I’d love for you to try something else for me and see if it helps. Could be nothing, but worth a try. I’m going to have you enable developer options for your phone so we can see how your phone is currently set up to behave over a USB connection. To do this, follow these steps: In your phone’s settings, go to the “System” menu towards the bottom of the list. Then go to “About phone” which is probably also towards the bottom of the screen. Onc…

[ceedee]

Check for debris in the port.

[louisdi]

@tinkyr Did any of these suggestions end up working for you?

[tinkyr]

Hello

Sorry I did not answer this earlier. The issue was a lot a very small woodchips inside the connector. I used a dental pick and pried them all out and now it works fine.

Thanks

dave

[louisdi]

Fantastic! Glad you were able to get it resolved and in the future keep your phone away from woodchucks!