USB connections suddenly problematic

tinkyr · August 30, 2020, 12:12am

What phone do you have? Motorola G7 Play

What plan are you on? basic

Does your plan include data, or just talk & text? data

Issue Description

After working for many months, all of a sudden I cannot transfer USB data and the lighting bolt does not show on the battery icon. The battery does charge though. The only way i know is the battery percentage increases when I plug in the cable. The USB options that used to show up are not present under notifications. HELP

jben · August 30, 2020, 1:19am

Have you tried a different cable? 1st guess is bad cable, 2nd guess would be bad connection on the phones motherboard.
- Please post back with results

tinkyr · August 30, 2020, 1:38am

I have tried new cables, I have tried it on another computer, I have power cycled all computers and the android several times.

jben · August 30, 2020, 2:01am

To me it sounds like you have beat me to all the easy fixes … so that leaves one common thing left … probably a hardware failure of the phone itself.

I would suggest that you see: How to Contact Motorola Support – Republic Help
- Hopefully, you can convince them that they should fix/replace via their warranty process

southpaw · August 30, 2020, 2:01am

Hi @tinkyr,

Welcome to our Member Community.

Another member recently wrote with the same issue, but has not returned to continue troubleshooting with us. One of our developers had some suggestions for him, and I was wondering if you’d give her suggestions a try. You can find them here:

system · September 13, 2020, 10:13am

ceedee · September 13, 2020, 11:02am

Check for debris in the port.