Very bad reception


#1

What phone do you have? Moto g5s

What plan are you on?

Does your plan include data, or just talk & text? everything


Issue Description

I have a lot of bars and wi fi and my reception is very poor! It keeps cutting out and some times people say they can hardly hear me! Please help!


#2

I’m sorry to hear that. Is this a new problem or has it been going on for a while?

Usually the first things I would try are 1) reboot my phone and 2) reboot my wireless router.


#3

Do you get bad reception on wifi, cellular, or both?

If people are having trouble hearing me, I handover the call to either wifi or cellular (whatever I wasn’t on), and that usually solves the problem for me.


#4

Hi at @randyp.omibvf

I can see in your profile you recently lost a phone and have replaced it with a G5s, correct?.

In your other thread, I don’t think you mention which phone you lost, that would be very helpful information. You may have switched carriers (TMO/Sprint) inadvertently.

:relaxed:


#5

I think the 1 gb but want to know how to up it to 2 gb’s because I always have to add some every month.
Yes, it has been going on for awhile! To reboot phone just turn it off and back on? I have been turning off my wi fi every night while I sleep cuz its in my room!


#6

I’m not sure if it is one or both but just rebooted phone and called friend and seems to be working ok now!


#7

My phone was returned to me!


Lost phone-please help!
#8

Just turn them off and back on again?


#9

Great! Thanks for sharing this update. :slight_smile:


#10

Awesome. I love honest people.


#11