After about 3 years with RW, I decided to make the switch to Straight Talk. Lo and behold, they are unable to transfer my number! My number is coming up as a “landline”!
Uncool, RW. You advertise yourself as a “wireless carrier” when really you are a mostly VoIP service, which makes it extremely difficult for customers to move their numbers away once they’ve ported into your service.
And customer service is virtually nonexistent- awesome. I opened a ticket an hour ago and have not received a response in half an hour.
I would have never signed up for RW in the first place if I’d known they’d take my number and taint it so it would be nearly impossible to leave. Gross business practices. I hope you get sued into oblivion for falsely advertising your services.
Angry rant aside, can anyone help me figure out how to solve this issue? My rep is saying to find a carrier who WILL take my number— how can I tell if a carrier will take my number or not?
Edit: I’m already simultaneously paying for RW and ST. And RW’s idea of “customer support” is to suggest I pay for a THIRD service and send me on my merry way! Great! /s