I have had two very bad experiences with RW and this last one is the last straw.
My first one happened several years ago ( I have been a member for a long time). RW mistakenly canceled my account and gave my phone number to someone else. They initially told me that there was no way for me to get my number back but the case got elevated to someone who knew better and it was taken care of, and I was given several months of free service for the hassle.
Last Thur I found that somehow someone with US Cellular was given my phone number again! It was very odd this time in that they were getting all my text messages and I was getting the phone calls (including those meant for him). I logged the problem with RW Thur afternoon. A community expert tried to help but soon realized he could do nothing. It was elevated to an RW employee who several hours later asked me to provide the same info to her and then told me to erase the cache on my phone. She soon realized she didn’t know what to do and elevated it to the crack team of experts. Fri morning at 10:30 I hadn’t heard back from anyone so I messaged them again to see what was going on. At 12:30 I got a response that the experts wanted me to send them a screen save of the texts between my wife and the guy who had my number (my wife is the one who found out the problem). I sent it. Friday night I asked if there was any progress. No, not yet. Saturday late morning I messaged RW again and asked what was going on. I got a response several hours later that the experts were still working on it, and she was giving me $10 off my bill. I asked what the experts had found out so far and if they were indeed working on it over the weekend. She responded that no, in fact, they don’t work over the weekend. My problem wouldn’t be addressed until next monday at the earliest.
I was once a vocal supporter of RW to my family and friends but they have all left due to poor service. I am the last holder on and was willing to put up with occasional glitches due to the low cost. I have had enough now, this is not worth the few dollars saved. I am going somewhere that actually provides dependable service and prompt customer care when needed. Good bye RW, it was nice for awhile.