Hi and thanks for your prompt reply to my problem.
Typically, I see the call and / or voice mail icon at the top left of the screen of my phone. I then press the
telephone icon, and go to call history. I press on the call with the voice mail, and it takes me to a screen with
a “time line” (for no other way to describe it), with a pause or forward arrow on top of it on the left, and a speaker
icon over the line on the right. If I press on the forward icon, it usually plays the voice mail. About three days ago
that no longer worked The time line shows how long the voice mail message is. But no way to actually listen to the voice
mail message I was left.
I have cleared my cache, turned off and restarted the phone, etc.
I have no idea what visual voice mail is. This is the first I’m hearing of it, so I doubt I’m using this feature or if I even have
this feature in my phone or as part of my plan.
Any ideas on fixing this would be very much appreciated.
PS: Again, I have a Moto E second generation