Voicemail activation

Do I need to have Visual Voicemail active for the other voicemail to work? I log in to check messages and it asks me if I want to record a new greeting or say my name. Is this because there are no messages or am I doing something wrong?

I need my voicemail to work. I have a Moto One 5 G

thanks

If you have moved to a new 5.0 account (under AT&T) you will be using their voicemail and need to configure it from scratch.

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Assuming that you’re using the phone on the My Choice Plans, yes, if you call voicemail and are offered options like that it means there are no messages waiting.

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