Voicemail differences

I have the Moto G

I’m wondering why I get voicemail most of the time via my “phone/recents” which I click on and then “listen”.

Occasionally, I get a banner on the home screen, with a # to call for voicemail…

Any idea why this happens ?

The phone/recents -> listen method is also known as visual voicemail…and it needs a data connection to download that voicemail to your phone. If you don’t have access to data, you can still get notification of a missed call and voicemail. In this scenario it is prompting you to call the voicemail number which is the default way to access your voicemail as outlined over here.

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