Voicemail does not work while phone is off or in airplane mode

When my phone (Moto Z Play) is off, in airplane mode or out of service, anyone who calls gets a computerized voice saying “The subscriber you are trying to reach is currently not reachable. Please try again.”

My voicemail works fine when the phone is on with service. Any idea on how to fix this?

Thanks!

-Joe

I would open a support ticket at the bottom of the help page. Republic Help

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