What phone do you have? Samsung Galaxy J3
What plan are you on? My Choice
Does your plan include data, or just talk & text? T & T
I have an open ticket for this problem, but it isn’t getting solved. I’m wondering whether anyone else is having this experience. I have jumped through every hoop suggested by the techs and VoiceMail is still not working right. This must be a problem at RW’s end. Here’s the situation: If I don’t answer my phone, callers only hear a silence when the ringing stops, so they hang up. Actually, if they would stay on the line for a very long time, VoiceMail eventually answers, beginning in the middle of a sentence. Of course, no one waits that long, so in effect, I have no VoiceMail.
FYI: Here’s the list of what has been tried with no results:
Collected call examples and sent to RW
Checked to see that all apps are updated.
Cleared the RW cache
Allowed all RW permissions
Experimented in Safe Mode.
Made sure the RW app is not put to sleep
Refreshed the RW Activation
Made sure VM forwarding was disabled
Confirmed basic VM settings
Reset network settings
Reset RW connections