Voicemail gives busy signal when phone is off and number called

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?

I have a Samsung A50 now with GSM sim.

For eight days when my phone is off and my number is called it gives a busy signal instead of going to voicemail. Is anyone else having this problem. The status page says some customers are having this problem. Nothing has changed since I reported it.

Issue Description

Hi @joeg.wgkz02,

Yes. This is an issue affecting a large number of our members. We would not create a status alert for an issue a single member is experiencing.

The status has not changed for this issue because no progress has been made. We have been working intensely with our carrier partner to have the issue fixed, but so far, there has been no resolution.

1 Like

Hi @joeg.wgkz02,

We are now seeing calls correctly route to Voicemail when the phone is off on phones provisioned with our GSM SIM card. Can you confirm it’s now working for you?

(Glad to give you a test call if you don’t want to bug friends or family asking for a test call. We’d just need to coordinate on a time when you can turn your phone off for a few minutes.)

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