Wait time for customer service response

Customer service…

Is waiting 3 hours normal for Republic

I’m having another number show up when I send text messages

Hi @tomp.tkuvcj,

Per this help document:

You should disable RCS chat:

Please let the Community know if that helps :slight_smile:

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Hi @tomp.tkuvcj,

To answer your original question, wait time can depend on a lot of factors. Questions are prioritized according to the severity of the issue and then wait time is affected by ticket volume.

In many cases, you can get fast, dependable answers here in Community.

Please let us know if either of the solutions @SuperT provided resolve the issue for you. If you’re using a Samsung phone, this may also be the help you need:

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