The marketing department is not involved in any of the items you listed.
To open a ticket, you do have to log in, as we are required to know we are working with the account owner. Otherwise, anyone could request that we take action on your account. You should not have to sign in twice, though. Are you signing in here: http://republicwi.re/myaccountsupport?
We have asked the company that runs the platform for our Expert program to disable that login, which is in the works, and you do have the option to opt out of Expert answers and get help from staff.
The Republic Wireless app has an option to open a Help ticket. On the tabs at the top there is a question mark, and the help ticket option is at the bottom of that screen. Again, login is required so we know we are working with the account owner.
The Community offers suggestions when you create a post with the intent that content created here will be meaningful. If you think the suggestions it automatically provides could be better worded, I’ll be glad to hear your suggestions.
Is there something in particular we can help you with tonight?