I’m trying to create a followup to a closed request because of the additional problems that succeeded the original and painfully extended problems with the original request. The site would not permit creation of the followup but kept recycling me back to the page with the archived original request. So then, I tried opening a new request, but the system would not do it. I went to help, but it resolved to a page that would not permit any action. I went to Community and tried to get to Republic’s “open a ticket” from there, but no dice.
Most sites with problems display something to indicate that an issue is present, or they at least offer a phone number to call for customers to find out what is going on, how long it will last, etc., but, of course, no such luck here because of Republic’s fond desire, they say, not to have people listening to elevator music while waiting on hold. The more cynical side of me has to believe it is purely to do with the cheaper mode of doing all communication by email, with no phone service available at all, ever. Well, if this is how it is to be, the least Republic can do is to offer some sort of notification about malfunctions on its website, including the extent of disruptions and the predicted time to full functionality. Given that we cannot call, that seems the minimal customer-friendly thing to do.