Weekend service

Are there republic customer service people working on the weekend?

Hi @garyr.bnhgi3

Billing is closed on the weekend but there are tech people available. Is there something you need assistance with?.

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Waiting to hear back and didn’t know if they work the weekend

OK. You have a support ticket opened?. How long has it been since you have received a response?.

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I had been in with expert help but he escalated it to customer support. Been less the a few hrs

Hi @garyr.bnhgi3!

Usually, support will respond within 12 hours of the ticket creation. You should hear back by tomorrow morning.

mb2x

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Hi @garyr.bnhgi3,

I’ve checked on your ticket to ensure it is in the right queue, and added a note that you were asking here about the timing. We do have continuous support - nights, weekends, holidays - there’s always a team of technicians at work. They will get to your ticket as quickly as they can.

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