Weird group text issue - message arrived out of order

Last night my son, who is away at college, sent a group text to both my wife and I. We were both at home at the time, she got the text and I didn’t until she responded to it. I got her reply and then saw what he originally sent, but it looked like she started the conversation, when really he did. Anyone know why this would have happened. Just curious as to why there would have been a delay in me getting it. I’m assuming it would have eventually came through.

Sorry that no one has gotten back to you on this problem, perhaps a bit more information from you will stir up something?

  1. Are all 3 phones on Republic Wireless?
  2. If no, are there any iPhones involved?
  3. What phones are in the mix, and do they all use the latest Google Messages :messages:? and have you checked to see if the Chap feature is turned off?

Yes all 3 phones are on Republic Wireless. There is a Samsung S10, Moto X4, and Moto G7. As far as I know all are up to date with the Google Messages app. As far as I know the chat feature is turned off but would need to confirm that.

Hi @kevins.k2y5wk,

Did you ever get a chance to confirm all three phones have the Google Messages “chat” feature disabled?

Have you had any recurrences of this issue?

As far as I know it has not happened again. And it does look like the chat feature is disabled.

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Thanks, @kevins.k2y5wk,

I’m glad to learn it’s not something happening frequently. If your phone is the Samsung in this story, please be sure that you have it optimized for our network, as described here:

Samsung phones in particular are very aggressive about putting apps to sleep if you’re not actively using them on a regular basis. Background use (like the Republic app must be able to do in order to reliably deliver your calls and texts) is considered wasteful battery consumption and gets disabled if you don’t let the phone know that certain apps have your permission to run in the background.

I can’t say for sure that was the cause of what you’ve described, but at the very least, it’s a good opportunity to make sure your phone is configured for success on our network.

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