Went dark and will not turn on

Problem Solving
#1

My moto x 2nd generation xt1094 went dark and will not turn on again…any thoughts

#2

Here are the troubleshooting steps from Motorola:

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#3

Hi @garya.ojrygw and welcome to the Community!

There’s the possibility your Moto X2 is merely playing dead. Please hold down the power button only for up to 2 minutes releasing it before that only if the screen reacts or the phone vibrates. Did you phone restart? :crossed_fingers:

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