What phone do you have? Moto G6
What plan are you on? My Choice + 1 GB
Does your plan include data, or just talk & text? Data, talk and text
Around 1-2 weeks ago, when I would dial a phone number or contact, my phone would ring a few times. However, after a few rings (I suspect when the person I was calling picked up) the call would immediately drop before I could hear anything, with my phone saying “call ended.” I can receive incoming calls perfectly. Usually after attempting to call someone twice, they would call me back and tell me that they picked up but couldn’t hear me.
Initially my phone would do this only intermittently when I would call one or two specific people, but over the last two days it now does this with everyone (I cannot successfully place outgoing calls). Initially I could work around this by switching between calling wifi calling on/off, but over the last two days I can’t complete outgoing calls regardless of whether I’m on wifi or not. I can dial outgoing calls and the phone rings a few times, but when the person picks up the call ends immediately.
I’ve tried shutting down my phone and restarting it a few times. I’ve ensured the Republic app is updated. I’ve tried clearing the cache for the phone app.
I’m a first time poster here, and I appreciate any help. I’m hoping we can save this phone!