Where do the reviews in the RW store come from?

bsquared · March 31, 2021, 12:40pm

Howdy,

I’d like to review a phone I bought from RW’s store, but I have NO idea how to do it. Is this a secret? Clue me in!

Thanks in advance.

southpaw · March 31, 2021, 1:43pm

How long ago did you buy the phone? Usually, within a couple of weeks of purchase, Trustpilot will send you an invitation to write a review.

bsquared · March 31, 2021, 6:03pm

I bought the phone in the fall. Must have missed my chance. Is there a way to get another?

Thanks.

SuperT · March 31, 2021, 7:09pm

I think you can go to this page:

Republic Wireless Reviews | Read Customer Service Reviews of www.republicwireless.com

and click on this link to write one:

southpaw · March 31, 2021, 8:17pm

This will allow you to write a review of our service. This review will not end up in our online store as a review of the phone, though.

@bsquared, our marketing team is looking into whether the invitations are being sent for the A21 phones. I do not know if they can re-trigger yours specifically. Trustpilot works very hard to prevent any possibility of cherry-picking, and allowing a seller to send reviews to specific customers would seem like a possible opening for such behavior. (I don’t mean that specific to your request to write a review, but in general.)