Why can't I call my second line?

What phone do you have? Motorola

What plan are you on? unlimited

Does your plan include data, or just talk & text?

All

Issue Description

I pay for 2 phones and I can call anyone I want except for my husband … He can call me but when I try him it says he is unavailable. Everytime! Been having the issue for more than a month.

Hi @jessicae.2b80yj ,

If you continue to have trouble after refreshing the Republic Activation, please use these steps:

both. I can be sitting right next to him and the phone says he is unavailable but he can pick up his phone and call me. It also happens when I am not with him but would really like to converse with him. I did follow directions on the help link and restarted my phone as instructed. I am still unable to complete a call to him but am able to call other people.

This did not fix the issue. I still cannot get through to that phone.

Could you please ask him to take the following steps on his phone?

  1. Open the Contacts app
  2. Tap your name
  3. Tap the three-dot :dots: menu icon at top right
  4. If one of the menu items is “unroute to voicemail” tap that to change it.
    If it instead says “route to voicemail” please do not tap it.

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