I have been with RW since the Motorola Defy XT beta days. I knew what I was getting. There would ups and downs and I was completely fine with that. Over time, the service for me went pretty well. I just needed to be proactive about making sure my phone and router were always optimized with the ideal settings, clearing cache/programs not needed, and having an updated RW app. The past year has been the toughest for me to deal with though.
Last year, I went with the Moto G3 with the RW 2.0 plan and that seemed to be okay at the start but service was spotty over time. One incident really opened my eyes about the service. I went to a concert and couldn’t make calls or send/receive any texts even after rebooting the phone. Considering there were thousands of people using their phone at the same time it made sense. Until I was in the concert. The people in front of me were FaceBook live streaming and my friends were even texting and even sending pics to each other. Me? Nothing. Couldn’t send one text or make a call. I was trying to meet up with friends and just turned to my girlfriend, who doesn’t have RW, and asked her to text a message. She had no problems. I also mentioned that it’s the phone and my cousin said it’s not the phone because he had the exact same phone, but with a different carrier. His phone had no issues. I started to consider other carriers.
Then the promotion for the Huawei Ascend 5W was announced. I thought it might be a good way to see if service would improve if I got one. I was fortunate to be one who was able to purchase one with the 6 month free promotion. The next 6 months would be a good test whether service improved. Another big event I needed my phone and it failed. I was at the Indianapolis 500 and once again. so many of my friends were texting and sending pics amongst our group. Me? Once again, my phone was useless. My friends don’t even bother texting me for events. They all know. They just text my girlfriend.
My free 6 months is up and I am at a crossroads. I have starting carrying another phone with another carrier and it has come in handy when I really needed it. I don’t rely on RW since it’s hit or miss with service. I am in a metropolitan area (Indianapolis), so I am not in the fringes, unless RW’s coverage in Indianapolis is just spotty. I doubt it. Many of my friends have T-Mobile and have no issues.
I just don’t rely on my RW phone to be a reliable communication device. The pricing is great, but is it really worth if I can’t even use it? I do like what RW is doing and what it represents, but now that they are on their own, I feel they need to step up service. So far, in the last 6 months I haven’t experienced it.