About My Service
Member Since: Not sure. Almost from the beginning.
Phone: Moto X and Moto E
Plan: Republic Refund 0.5GB
My wife and I have been a customer of Republic since nearly the start with Defy XTs followed by a Moto X-1 and Moto E-2. I had wanted to try a smartphone for some time, but refused to pay the high prices charged by big providers. Republic’s model seemed to fit my needs at the time - affordable, no contract, inexpensive phones. I’ve had a number of problems along the way. Most were resolved fairly quickly. Some dragged on for months unitl a new release Android release from Motorola finally came along. My most recent problem is a dead camera on the X which many are also blaming on Motorola because it appeared with a recent upgrade. It looked like replacing the phone was going to be the only solution. As it turns out, it was also the straw that broke the camel’s back. I switched to US Cellular this past weekend. Having been a customer for so long, I feel I needed to provide some feedback to others that may be in a similar situation. So here’s why I finally left…
Phone issues. The Moto X camera issue is one. Dropped calls, no incoming rings, dead outgoing calls on my wife’s phone was becoming overwhelming. The support team’s fallback option always seemed to come down to a hard reset, which I did once and lost data. Not willing to do that again.
Network issues. SMS messages hung in the cloud for hours, even days - both incoming and outgoing. Not real often, but much more than anyone else I knew.
Coverage issues. I live in WI and Sprint has coverage in the larger cities and along (some) of the Interstate highways. I live near both, so no issue locally. The two locations I travel to most often have no Sprint service, resulting in roaming rates. I can avoid most of those rates, but the worst consequence of roaming is that Republic sucks the battery down from 100% to 0 in just a few hours looking for a Sprint tower that is not there and won’t be there until I hit the road again. That occurs even when connected to WIFI. It is a big problem, and I don’t think they are looking at it.
Limited phone selection. I’m tired of Motorola. The alternative is Samsung, and mighty pricy at that. I wanted to try an iPhone - not an option at Republic.
Support. Sure, the forums work for a lot of issues and concerns. But sometimes you need to talk to a real support person. I don’t think I ever actually talked to anyone at Republic. I don’t even know if they have a phone number available to call.
Spam calls. Two or three per day, every day. Credit card interest, car warranty, on and on.
Frequent phone shutdowns. The Moto X shuts down every few days or weeks. I think the battery is dead, but it shows plenty of power when I plug it in. Power it up, and it spends the next 20-30 mins “optimizing apps”. If I had an emergency during this time, forget about dialing 911, or anyone for that matter.
The bottom line is, it works well for users in large cities that don’t travel to rural areas. It can save you a lot of money, but that comes at a price - limited support, limited coverage, limited selection and uncertain reliability. That was adequate for me for several years, but now I expect more.