Beta member here. I’ve been here first with a DEFY XT, then Moto X and now a Samsung S7. Had a few issues along the way, most of them by my own doing.
Whenever I’ve needed help, it was always quick (enough anyway, I don’t need instant service). Usually within an hour or less. By using the community I can get help within minutes. Certainly good enough for me.
I have noticed some community users go crazy, and get angry -even hostile, when their problem isn’t simple, or fixed quickly. I find myself sympathetic. My wife says I’m grouchy, irritable and downright mean when any electronic device doesn’t behave. No excuse for it, but certainly understandable.
My latest challenge was with a coverage issue at a second location. After a back and forth with the ambassadors (awesome people helpers!) I submitted a ticket. Next day a new SIM Card arrives via fed x. Can’t beat that service! I didn’t read the instructions and screwed up the installation. I know, easy, who could mess up something so simple…
Another round with the community, another help ticket, and I got an email for a phone call help! Awesome. Took a few hours to fix it, but it was fixed.
In summary, RW help is awesome. Everyone wants to ensure a good experience for the users, and most of my problems were my own doing anyway.
Can’t beat the price (3.0) $15 plan (less 10% for beta) and I’m a very happy camper.
Wife is on the same plan. $30 month total for great service. Go green RW!!