RE: Request #2044466
I asked RW help:
‘Before I order a moto g stylus from Republic, I want to also include my request for a CDMA SIM at the same time to avoid having to wait. There is no GSM service where I live and I have been through this before. How do I order my CDMA SIM at the same time as the moto g stylus?’
Since I have been a RW customer for many years and understand what is necessary for RW service to work in my area, I already know that I need a CDMA SIM. Any RW employee could look at my account and see that I use a CDMA SIM card.
The response from RW was:
‘When you place a new phone order, the system checks to see if what is the best SIM network for you based on the Zip code that you will provide. For now, we’ll need to wait until you have placed a phone order since it’s possible that it will come with a CDMA SIM card. We will also keep this ticket open so we could check and monitor if what SIM card will come with your new phone and rest assured that we’ll expedite a CDMA SIM card for you (for free!) if it does not come with a CDMA SIM card.’
To me, this reply seems canned/scripted and not helpful since the RW help person did not even bother to check if I currently use a CDMA SIM, nor did they offer a process to obtain a new CDMA SIM card for those RW customers who know FOR CERTAIN that they will need one. Instead, RW is not helpful and expects the customer to waste their time waiting for two separate shipments… one for the new phone and one for the CDMA SIM.
Why do I stay with RW? I don’t know… maybe I am too cheap to look elsewhere and perhaps enjoy the comical, non-helpful responses from RW?