This has turned into quite a spirited conversation, and I’m not quite sure why. I see no reason for there to be arguments going on in this topic about the nature of some other carrier’s support. Let’s keep the conversation on track, folks, please. That means, it is not necessary to debate every sentence someone writes for each nit-picky nuance. The question here is whether we support a specific rugged phone.
If we can’t keep this on topic, I’ll need to lock this conversation.
I understand you’re interested in a rugged phone. That’s a reasonable request. We haven’t had a rugged phone since the DEFY XT, and some of our DEFY XT users are hanging on to it for just that reason.
Our product team does evaluate phones constantly. We can’t post a list of all the phones that we can’t support. So we post the very specific list of those we do, and the rest we either can’t support (yet), haven’t tested (yet) or will not support.
I’ve reviewed your ticket history. Please note that multiple tickets will be merged into a single open ticket. This way we can focus and maintain the full context of the conversation. Your open ticket is available when you sign in at: https://help.republicwireless.com/hc/en-us/requests/1633957.
In reading through your ticket, I do see that our support team sent you a free SIM card as a courtesy, but I do not see where anyone told you to buy the rugged phone and try it with our SIM card. That is not how we determine compatibility. We have a very specific list of supported phones. Only those phones are supported. If the phone you want is not on the list, it is not supported and will not work with our service at this time. I can state that with confidence, because I know it to be true.
I’ll make sure our product team is aware of your interest in a rugged phone, but adoption of a new model is not a quick process. If you need to make a buying decision in the near future, your time would probably be better spent researching a carrier that does support your preferred phone rather than waiting for us to support it. Or alternately, looking for a phone that we do support and a case that will help it survive your rugged lifestyle.