Why isn't my PIN being recognized?

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What phone do you have? Samsung Galaxy A32 5G

What plan are you on? $20?

Does your plan include data, or just talk & text? Data, Talk & Text


Issue Description

My phone has finally been unlocked! However, I’m trying to port my old number to T-Mobile, but when they try, my 4 digit PIN isn’t being recognized by Republic. When I go online to check or change it, all I see is **** and I am unable to update or change it.

Hi @Surfelvis,

Since this is an account-specific question, it is not a question our Community would be able to answer. You already have a ticket open that is a continuing conversation with me. I will be glad to assist you with this PIN question in that ticket.