I’ve been a customer of Republic Wireless since the beginning, but I’m on the edge of dropping you for another service.
I’ve been trying to buy the Moto G7 for several days now, and this is completely ridiculous! Somehow, my payment failed. No details, it just failed. Even though I’ve got several thousand dollars in my account, somehow my payment failed. I tried to figure out a way to resolve it, but the email I got had NO HELPFUL INFORMATION. No suggestions, links, nothing. Just the message that the payment failed.
I went to the Republic website and submitted a ticket. I would have rather talked to someone on Chat or Phone and simply resolved the issue in a couple of minutes. Not an option. Great…
I got a nice support email with a coupon for free shipping, but the coupon doesn’t work. Also, the order form FORCES me to finance my phone. I don’t want to finance my phone, I just want to buy it.
Two days, and not only is my issue not resolved, but it’s actually gotten worse. An issue that should be resolved in minutes has dragged out for days and gotten more complicated.
Why is buying a phone so freaking complicated?!?! I need an immediate and complete response, or I will be taking my phone to another carrier that has better support.