WiFi call quality


What phone do you have? Nexus 6P

What plan are you on? Talk & Text

Does your plan include data, or just talk & text?

Issue Description

My phone call quality while on WiFi very choppy. I have recently started making calls using the Facebook Messenger phone system. The call quality is perfect.

Can anyone offer up a suggestion as to why this difference in quality exists?


Hi @tomp.tkuvcj,

Please open a ticket explaining the choppiness you are experiencing, and ask that your ticket be investigated as part of master ticket 1487537.

If you have any recent call exmples that were choppy, if you could provide the

  • number the call was from
  • number the call was to
  • time and date of the call

that information would be very, very helpful as we work to determine the cause of this issue.


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