Wifi only calls

I have an unresolved issue with my daughter’s phone. She can not make calls when on a cell network. Is it because she has the $10 plan? Her apps are all updated, but can someone else help me figure this out?

There are some great troubleshooting steps in this document:

Make and Receive a Phone Call

If they don’t solve the problem click on Help at the top of this page and scroll down to open a service ticket. Her plan gives her unlimited calling and texting on cell.

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