I bought my daughter a moto g 4th generation (to replace her moto g 1st gen.) We’ve set up the new phone (4th gen), and followed the steps to transfer her data. Looks like all has transferred except screenshots, messaging and Amazon video. She is most concerned with losing her group text history and screen shots. I haven’t activated the new phone through RW website yet. Is there another step we need to take? The green “text” icon does not exist on the 4th gen phone - only the blue “messenger”. Most of the others on her group message have iphones, and she’s concerned that “Messenger” won’t be compatible/ she’ll be dumped off her group messages.
Any help is greatly appreciated!