I’ve requested a response to this question in ticket 1209687, but have received no reply.
Here’s the short version:
Republic’s service works half the time at best. This has cost me unknowable amounts of business over the past several months. The customer service I’ve encountered since discovering this problem has been so sloppy (my service was almost cancelled this well WHILE THE TICKET REMAINS OPEN) that I can’t trust the company moving forward.
I demand a $500 voucher that I can use on glyde.com, or a similar service, because I need a new phone.
What is your company’s response?