Since Wells Fargo had its outage there has been major issues with accessing online accounts. Republic Wireless has put in a request to get shorts codes working again with Wells Fargo.
In the meantime, if you use an access code to sign into your account here is a workaround:
When you get the window to request the code, switch delivery method to Phone Call. WF will call you with an access code. Once you’re in, I suggest temporarily changing your security settings.
In my case I set it NOT to ask for an access code on the WF app. The app will not save the password, so you will need to enter your password every time you use the app.
For those that are having a difficult time with accessing their account, this link has all the ways to contact Wells Fargo for assistance:
UPDATE: I still don’t receive shortcodes, but after a few choice Tweets to Wells Fargo and Ask Wells Fargo I finally got a call back! They opened what we here would call tickets, they call them something else, for both of my phone numbers. Will this solve my 2 part authentication and text to bank issue, who knows! At least someone over there is doing something about it.
UPDATE: For further information on what transpired and my complaint that I filed with corporate WF: Work Around for Wells Fargo Access Code, Text Messages and Zelle Updated
To file a corporate complaint you can write or call, I called: WF Customer Care: 844 - 931 - 2273
UPDATE: When using the Wells Fargo App, you can set up push notifications for the same notifications that you had received previously through text messages.
Be sure background data is on and notifications are turned on.
New information regarding Zelle.
When using Zelle through Wells Fargo app, to receive funds. Verification can now take place through email.
Even though WF will not formally say they don’t accept VoIP numbers they have made provision for them by allowing email verification instead of text messages ONLY TO RECEIVE PAYMENTS!
Unfortunately, as I found out today I can’t send funds, they will only verify sender through text message. I’m currently working on WF to see if they will modify this policy.
Had a lengthy conversation with Tech support at Wells Fargo. They are aware of the problem with Zelle. They are working on an alternate method of verification, such as email instead of text messages. When this solution will be implemented is unknown at this time.
UPDATE 07/08/20 - LATEST INFORMATION
As stated in one comment one member was able to register a know Republic Wireless number with Wells Fargo. Some might view this a hopeful, it’s not. Once Wells Fargo’s system confirms it’s a VoIp number it will stop working. This is their policy as stated in the Q & A quoted below.
Help Information from Wells Fargo app:
Q: Why isn’t my phone number eligible for text messages?
A: There are a couple of reasons why a number may not be eligible for text messages. Landlines and international numbers are some examples.
As long as the FCC classifies VoIp numbers as Landlines we will not be able to receive text messages from Wells Fargo. Even if the number falls through their cracks and you do receive text messages, in all likelihood their system will catch up with it and terminate the feature.
Use the Wells Fargo app and set your account for PUSH NOTIFICATIONS.