Forgive me louisdi, but I think it’s much simpler than that:
Many moons ago I was in need of a mobile phone and the service plan to go with it. After some research, I determined that a little company named Republic Wireless would meet my needs, so I bought a phone from them with the service I needed.
Years pass, I’m still getting the service I need, so I continue to give Republic my money. It’s a symbiotic relationship, with both customer and provider seemingly happy enough to let it continue. My needs in a phone service probably differ from yours, but as long as Republic meets my needs, then I’m happy.
If at some point a customer’s needs are not being met, for whatever reason, then I would expect that the customer would look for another provider for that service. There is no reason on Earth to make a global pronouncement that Republic is losing a “loyal customer” (and how loyal is a customer who leaves?) and go into anguished detail as to why. Customers do not need to provide reasons for staying or reasons for staying. Circumstances change. That’s it.
I guess many of us secretly believe we are great influencers and we need to let the world know why we are unhappy. I can’t even influence my dog, so airing my scruffy linen in public wouldn’t work for me anyway.
I’m sure there is another way for people to let Republic know what has caused their relationship with Republic to end. But frankly, and perhaps selfishly, I’m not interested in hearing why YOU are leaving. Your needs are no longer being met, so I assume you are making the best decision for you. Nothing else needs to be said.
What I can’t understand is how Republic staff like southpaw continue to find new ways to be cheery, but perhaps she is being held against her will!
Thanks louisdi for letting me intrude on your response, but I know that many people look forward to reading your comments in here (and I envy your “influence”).