I’m in the New York area, where I spent 30 years as a free-lance film editor, These days I teach at NYU in the undergraduate Dept. of Film & Television.
Recently I “cut the cord” with my TV provider, and am now using my Republic wireless phone as my only number. Yay! Saving money! But not long afterword I had an upsetting experience with a credit card account, and I wonder if anyone else has encountered a problem like this using Republic Wireless as their only phone.
I’ve been updating various account settings to my Republic wireless number, and all went without a hitch until I got to one particular account. When I tried to change my number I was directed to call customer service, whereupon the rep placed an outgoing call to my Republic number which did not go through. She said that because Republic runs on VOIP technology – which she claimed was less secure --they would have to verify my identity before I would be allowed to change the number. I was directed to send them a photo of my driver’s license – and then using the phone, my face was scanned and compared to the photo on the driver’s license. The rep said that they could not match me to the photo, and so not only was she unable to change my phone number, she suspended my account!!
This was outrageous on so many levels that I called the next day and demanded to be reinstated. Eventually I was bumped up to a supervisor who apologized, and lifted the account hold.
I told y’all this story to find out if anything like this has happened to other Republic customers, and to question whether anyone has heard that VOIP technology is “less secure.” Thanks for listening!