Z3 play black screen

Moto z3 play screen suddenly goes black and won’t respond

Hello @Sarlaud,

Do you have anymore information you can tell the Community about your issue? :thinking:

Have you shut the phone off and started it back up?
Does this happen only during calls?
Have you tried the Device Help app to test the screen and the Proximity sensor?

More information would be helpful. :slight_smile:

Nothing at all works you can’t reset it or anything does not respond at all nothing!

Try holding in the power button in for a solid 2 minutes while plugged in and see if it does anything.

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